Responsible Gaming

At Cloud9 Pro, we are committed to promoting responsible gaming practices and ensuring that our platform remains a safe and enjoyable environment for all players. We believe gaming should be entertaining and fun, never a source of problems. We take our responsibility seriously and provide tools, resources, and support to help you maintain control over your gaming activities.

Cloud9 Pro is strictly for individuals aged 21 years or older. We employ rigorous age verification procedures to prevent underage access to our platform. All users must provide valid identification during registration, and we reserve the right to request additional verification at any time.

• Valid government-issued ID required for registration
• Automated age verification systems in place
• Zero tolerance policy for underage gaming
• Immediate account suspension for violations

It's important to recognize when gaming stops being fun and starts becoming a problem. Here are some warning signs that may indicate problematic gaming behavior:

• Spending more money than you can afford to lose
• Chasing losses by continuing to play to win back money
• Neglecting work, family, or personal responsibilities
• Gaming to escape problems or relieve negative feelings
• Borrowing money or selling possessions to fund gaming
• Lying to family or friends about gaming activities
• Feeling anxious, irritable, or restless when not gaming
• Gaming for longer periods than intended

If you recognize any of these signs in yourself or someone you know, it's important to seek help immediately.

Ask yourself these questions to evaluate your gaming habits:

• Do I set a budget before I start gaming?
• Am I able to stop when I reach my limit?
• Does gaming interfere with my daily activities?
• Have I tried to hide my gaming from others?
• Do I feel the need to play with increasing amounts of money?
• Have I borrowed money to gamble?

If you answered "yes" to several of these questions, you may want to consider taking a break or seeking support.

Cloud9 Pro provides several tools to help you manage your gaming experience:

• Deposit Limits: Set daily, weekly, or monthly limits on deposits
• Session Time Reminders: Receive notifications about time spent gaming
• Self-Exclusion: Temporarily or permanently exclude yourself from the platform
• Reality Checks: Regular reminders about time and money spent
• Account History: Review your complete gaming history at any time

To access these tools, log in to your account and navigate to the "Responsible Gaming" section in your account settings, or contact our support team for assistance.

Our self-exclusion program allows you to take a break from gaming for a specified period or permanently. During the self-exclusion period:

• You will not be able to access your account
• You will not receive promotional materials
• Any pending bonuses or promotions will be forfeited
• Your account will be reactivated only after the exclusion period ends and upon your request

Self-exclusion periods can range from 24 hours to permanent closure. To request self-exclusion, please contact our support team or use the self-exclusion tool in your account settings.

• Set a budget: Only gamble with money you can afford to lose
• Set time limits: Decide in advance how long you'll play
• Never chase losses: Accept losses as part of the entertainment cost
• Don't gamble under influence: Avoid gaming when drinking or using substances
• Take regular breaks: Step away from gaming regularly
• Balance gaming with other activities: Maintain hobbies and social connections
• Don't gamble to solve problems: Gaming is not a solution to financial difficulties
• Keep perspective: Remember that gaming is entertainment, not a source of income

If you or someone you know needs help with problem gaming, these organizations provide confidential support:

• National Council on Problem Gambling: 1-800-522-4700 | ncpgambling.org
• Gamblers Anonymous: gamblersanonymous.org
• Problem Gambling: problemgambling.ca
• Gambling Therapy: gamblingtherapy.org

These organizations offer free, confidential support 24/7. Don't hesitate to reach out if you need help.

Our customer support team is available 24/7 to assist with responsible gaming concerns, account management tools, or any questions you may have. We're here to help ensure your gaming experience remains safe and enjoyable.

Contact Support | support@cloud9pro.net